Frequently Asked Questions

If you haven’t already done so, you will need to fill out the customer account form which is sent via Docusign. Fill in an analytical request form with sample details, required testing and turnaround times. Send your samples to this address for analysis- PhytoVista Laboratories, The Grey Building, Stubbs Lane, Beckington, BA11 6TE.

Turnaround time is dependent on the analysis required, but generally
falls between 2-10 working days from the receipt of sample. Please get
in contact for more information.

We issue an invoice to customers upon receipt of sample, and payment is then made via bank transfer. Please note we can only send test results upon receipt of payment.

We can issue invoices in GBP and Euro.

Minimum sample requirements are dependent on the analysis and sample matrix, please inquire for more information.

Before you submit your sample for testing, you will be told the minimum sample requirement for your sample matrix/ required tests. We cannot begin analysis unless we have the minimum sample requirement. If we don’t receive enough sample to proceed to testing, the sample will be placed on hold and we will contact you asking to supply us with more.

Each sample container should be labelled with the product description and batch number. They should come accompanied by the request form, or with clear information on who the authorised sample submission person/ company is. Please make sure your sample is large enough to be representative of the product or ingredients you are testing. If you are sampling a bulk material, avoid taking a sub-sample from off the top or bottom. Mix well before sampling. All samples are held for up to three months after results are reported.

We can offer help understanding the certificates of analysis and test results. As a Food Business Operator, you should be aware of your statutory responsibilities. Consultancy of this nature is outside of the scope of that currently offered by PhytoVista laboratories. 

To update your account details with us, you may request a new account form Docu-sign link via email and we can then update your details on the system. 

When we receive your samples, we send out a sample receipt confirmation email which details your chosen tests, your sample description, batch number and your due date for tests results. If you want to make any amendments to your order, this is the best time to contact us. If you want to add a test, you can do so at any time. We may contact you asking for extra sample material if we do not hold enough in house.

Our cannabinoid analysis is performed according to specifications detailed in the Cannabinoid Analysis Info Sheet, which can be sent on request. For compliance reasons, results are reported down to the Limit of Quantification (LOQ).

Sample categories have been matched with industry accepted standard reporting units to give customers the most meaningful results for their products. Our standard method of reporting is mg/product with the option to have additional reports in percentage w/w or µg per serving at no extra cost.

We welcome your questions or comments regarding any service provided. We value your input and we strive to meet our valued customers needs.

You can get in touch using our online contact form or phone on 01373 470 418.