1. How do I submit a sample?
- If you haven’t already done so, you will need to fill out the customer account form which is sent via Docusign.
- Fill in the Analytical Request Form and return to us via email.
- Send your samples to this address for analysis- PhytoVista Laboratories, The Grey Building, Stubbs Lane, Beckington, BA11 6TE.
2. What is the turnaround time?
Turnaround time is dependant on the analysis required, but generally falls between 2-10 working days from the receipt of sample. Please get in contact for more information.
If you require a price quote, please contact us:
- by email at email@example.com
- by phone at 01373 470 418
- submit our Request a Quote form.
To ensure a fast quote, please include all pertinent details, such as service required, turnaround time, number of samples.
Prices vary depending on which tests are required. Our packages can be tailored to suit your needs.
4. Certification / Accreditation
We are working towards ISO 17025 to demonstrate that the laboratory is technically competent and able to produce technically valid data and results.
We have a robust Quality Management System that assures better control of laboratory operations, the validity of test methods and traceability of measurements at national and international standards.
5. How do I pay?
We issue an invoice to customers upon receipt of sample, and payment is then made via bank transfer. Please note we can only send test results upon receipt of payment.
6. Can I pay in my own currency?
We can only issue quotes/ invoices in GBP.
7. How much sample is needed for testing?
Minimum sample requirements are dependent on the analysis and sample matrix, please inquire for more information.
8. What happens if I don’t send enough sample?
Before you submit your sample for testing, you will be told the minimum sample requirement for your sample matrix/ required tests. We cannot begin analysis unless we have the minimum sample requirement. If we don’t receive enough sample to proceed to testing, the sample will be placed on hold and we will contact you asking to supply us with more.
9. How should I label my sample?
Each sample container should be labelled with the product description and batch number. They should come accompanied by the request form, or with clear information on who the authorised sample submission person/ company is.
Please make sure your sample is large enough to be representative of the product or ingredients you are testing. If you are sampling a bulk material, avoid taking a sub-sample from off the top or bottom. Mix well before sampling.
All samples are held for up to three months after results are reported.
10. Does PhytoVista offer consultation on test results?
We can offer help understanding the certificates of analysis and test results. As a Food Business Operator, you should be aware of your statutory responsibilities. Consultancy of this nature is outside of the scope of that currently offered by PhytoVista laboratories.
11. How can I update my company/contact details?
To update your account details with us, you may request a new account form Docu-sign link via email and we can then update your details on the system.
12. How can I amend my order?
When we receive your samples, we send out a sample receipt confirmation email which details your chosen tests, your sample description, batch number and your due date for tests results. If you want to make any amendments to your order, this is the best time to contact us. If you want to add a test, you can do so at any time. We may contact you asking for extra sample material if we do not hold enough in house.
13. What are PhytoVista's reporting limits for cannabinoid analysis?
Our cannabinoid analysis is performed according to specifications detailed in the Cannabinoid Analysis Info Sheet, which can be sent on request. For compliance reasons, results are reported down to the Limit of Quantification (LOQ).
14. What reporting unit options do I have on my cannabinoid certificate of analysis?
Sample categories have been matched with industry accepted standard reporting units to give customers the most meaningful results for their products. Our units of measurement are detailed in our Cannabinoid Analysis Info Sheet, which can be sent on request.
15. Why do I need to tick the three limbs set out in the Account Form?
Cannabis is a Class B controlled drug under Part II, Schedule 2 of the Misuse of Drugs Act 1971 (MDA 1971). It is also listed in Schedule 1 to the Misuse of Drugs Regulations 2001 (MDR 2001).
CBD as an isolated substance, in its pure form, would not be controlled under MDA 1971 / MDR 2001. If a CBD product contains any controlled cannabinoids, unintentionally or otherwise (e.g. THC or THC-V), then it is highly likely that the product would be controlled.
For a CBD and other cannabinoid products to be lawfully available for human consumption, it needs to either meet the Exempted Product Criteria in Regulation 2 of the MDR 2001 or the definition of a CBPM in Schedule 2 to the MDR 2001 for its possession to be lawful.
The Regulation 2 of the MDR 2001 provides that some products may be considered “exempt” from control, it “no one component part of the product or preparation contains more than one milligram of the controlled drug”. It is Home Office view that the applicable unit of measure for the “1 mg threshold” is that of the “container” (bottle or packet) and not the typical dose of any product.
In this respect, we ask all our customers to meet the criteria of an exempted product, by ticking all three limbs set out in the Account Form.
16. Whom do I contact with any questions?
We welcome your questions or comments regarding any service provided. We value your input and we strive to meet our valued customers needs.
You can get in touch using our online contact form or phone on 01373 470 418.